I cannot order the refund of a given transaction, what shall I do?

Check if your balance is (Payouts tab) is sufficient to cover the refund. If the balance amount is too small, it must be credited. Note that if the full amount of the transaction has already been refunded, another refund will not be possible.

Still need help?

Full Name

This field is required. Enter your full name, starting with a capital letter. You may use a hyphen in a double-barrelled surname. Correct format: Jan Kowalski, Anna Nowak-Kowalska.

Email address

This field is required. Correct format: e.g. jan.kowalski@company.com.

Phone number

This field is required. Invalid phone number format. Correct format: 987654321 or +48987654321.

Optional

Company

Required length: 1 to 200 characters. Allowed special characters: - .!?,:;)(.

Optional

NIP (Tax ID)

Nieprawidłowy format NIPu. Poprawny format: 895-899-65-88

Optional

Wiadomość

This field is required. Required length: 10 to 1000 characters. Allowed special characters: - .!?,:;)(.

Remaining characters: 1000

or drag and drop the file here

Supported formats: jpg, jpeg, png, pdf, gif, bmp
Maximum total file size: 5MB
Maximum number of files: 10

Help center

arrow_right_alt Registration at Przelewy24

arrow_right_alt Payment methods and account

arrow_right_alt Documents and reports

arrow_right_alt Balance and Payouts

arrow_right_alt Periodic data update

arrow_right_alt Transactions and refunds

I cannot order the refund of a given transaction, what shall I do?

Create an online account now

Help Center

Stay up to date