arrow_right_alt Registration at Przelewy24

How do I register / set up an account with p24?
I’ve registered with P24. What documents shall I send you?
What steps do I have to make for my account to be active?
How can I attach the ID?
I have to make a verification transfer for my payouts account. Can I use a private account?
When will I receive a refund of the activation fee?
Will I get the refund of the verification transfer?
Given that I hold a selling account on various platforms, e.g. Empik, Shoper, do I have to undergo a separate verification performed by you as well?
I’ve already attached / sent the account registration documents, why am I still asked to supplement them?
Is your question not answered?

arrow_right_alt Payment methods and account

How do I activate the cards?
How do I change the email address on my account?
How do I change the web address?
What are the fees for using Przelewy24?
Where do I find information on the amount of commission on transactions?
Once I click „Recover password” while logging in to P24 panel, I do not get an email with the password reset
Why was my account blocked?
I’m setting up a new online store. May I add another account with P24?
How do I change the payouts account number?
May I change the account to Revolut/ZEN, etc.?
Is your question not answered?

arrow_right_alt Documents and reports

When will I get the money for the transactions performed by my customers via Przelewy24?
When do I get the invoice?
What costs are accounted for in the invoice?
May I get an invoice for a single transaction?
I want to check what transactions you have issued an invoice for?
What address will the invoice be sent to?
I want to change my email address for invoices
Where do I find historical statements?
Where do I find a report on transactions made with Worldline cards?
I have an agreement on payments with Worldline cards, will I get a VAT invoice for the commission collected?
Is your question not answered?

arrow_right_alt Balance and Payouts

How do I credit account balance?
Can I place a hold on funds against future refunds on my P24 balance?
How long does it take for my account balance to be credited after the transfer?
There is a notice in the panel that the balance payout has been ordered, yet the funds have not reached the indicated account for a couple of days now. Why is that?
How do I pay out the funds?
When will my funds be paid out?
Where can I find the payouts schedule?
May I change payout frequency?
Why can’t I pay out the funds?
I want an immediate payout, may I set it up in the panel?
I’ve noticed a difference in the amount of the funds paid out. How can I check whether the commission has been calculated correctly?
How can I check which transactions does a given payout cover?
Is your question not answered?

arrow_right_alt Periodic data update

My account is blocked because my details are out of date. How can I unblock it?
How long does the update process take once the documents are delivered?
What is the basis for the obligation to update the information periodically and deliver the documents required?
Why am I to submit the statement of property?
How do I know if the request for the submission of documents has been sent by Przelewy24?
Why do I have to send in the documents once again if my account was been verified upon the conclusion of the agreement?
Why is it necessary to send in a scan of ID?
What’s the legal basis for collecting PEP statements?
How do I determine my Merchant ID number?
How can I attach documents in Przelewy24 panel?
Is your question not answered?

arrow_right_alt Transactions and refunds

How can I check transaction status?
We have received payment confirmation from the client, yet we cannot locate the payment in the panel
How do I order a refund to the Client?
We have placed a refund for a customer, the refund status is Pending/Suspended and we cannot download the confirmation. How long does it take to process the refund after the order is issued?
The client claims they have not received the refund, where can I check the refund status?
I cannot order the refund of a given transaction, what shall I do?
Is your question not answered?

How do I activate the cards?

Do you have an account with Przelewy24?

Yes

In which currencies do you want to accept card payments?

PLN
Polish Zloty

USD
US Dollar

EUR
Euro

GBP
British Pound

CHF
Swiss Franc

UAH
Ukrainian Hryvnia

AED
UAE Dirham

ARS
Argentine Peso

AUD
Australian Dollar

BGN
Bulgarian Lev

BRL
Brazilian Real

CAD
Canadian Dollar

CLP
Chilean Peso

CNY
Chinese Yuan

COP
Colombian Peso

CZK
Czech Koruna

DKK
Danish Krone

HKD
Hong Kong Dollar

HUF
Hungarian Forint

IDR
Indonesian Rupiah

ILS
Israeli Shekel

INR
Indian Rupee

JPY
Japanese Yen

KRW
South Korean Won

MKD
Macedonian Denar

MXN
Mexican Peso

MYR
Malaysian Ringgit

NOK
Norwegian Krone

NZD
New Zealand Dollar

PHP
Philippine Peso

RON
Romanian Leu

SAR
Saudi Riyal

SEK
Swedish Krona

SGD
Singapore Dollar

THB
Thai Baht

TRY
Turkish Lira

TWD
Taiwan Dollar

VND
Vietnamese Dong

ZAR
South African Rand

Provide us with some information needed for activation:

Full Name

This field is required. Enter your full name, starting with a capital letter. You may use a hyphen in a double-barrelled surname. Correct format: Jan Kowalski, Anna Nowak-Kowalska.

Email address

This field is required. Correct format: e.g. jan.kowalski@company.com.

Phone number

This field is required. Invalid phone number format. Correct format: 987654321 or +48987654321.

Optional

Your P24 account ID

This field is required. Enter your P24 account ID. Numeric values only. 4 to 6 characters.

Offered products/services

This field is required. Enter the offered products/services, separated by commas. Maximum 400 characters.

Estimated annual turnover in the store in PLN

This field is required. Enter the estimated annual turnover in the store in PLN. Numeric values only.

Average transaction value in PLN

This field is required. Enter the average transaction value in PLN. Numeric values only.

Estimated annual number of transactions

This field is required. Enter the estimated annual number of transactions. Numeric values only.

Cheapest product/service in PLN

This field is required. Numeric values only.

Most expensive product/service in PLN

This field is required. Enter the value of the most expensive product/service in PLN. Numeric values only.

Shipping: to which regions will you send goods?

Country

Europe

World (excluding USA)

World (including USA)

What documents can be provided as proof of customer order/delivery?

store order, postal receipt, delivery confirmation, others (which ones?)

This field is required. Enter what documents can be provided as proof of customer order/delivery. Maximum 400 characters.

Number of days from transaction to service (delivery)

This field is required. Enter the number of days from the transaction to receiving the service (delivery). Numeric values only.

Average number of days between the transaction and the return

This field is required. Enter the average number of days between the transaction and the return. Numeric values only.

Wiadomość

This field is required. Required length: 10 to 1000 characters. Allowed special characters: - .!?,:;)(.

Remaining characters: 1000

or drag and drop the file here

Supported formats: jpg, jpeg, png, pdf, gif, bmp
Maximum total file size: 5MB
Maximum number of files: 10

I consent to receiving marketing information from PayPro S.A., via selected communication channels, regarding the products and services of PayPro S.A. as well as those of its partners. This consent is voluntary and may be withdrawn at any time.

select all

email address

phone contact

phone notification via SMS

select all

email address

phone contact

phone notification via SMS

The controller of your personal data is PayPro S.A., which can be contacted at iod@przelewy24.pl. Your personal data will be processed in order to respond to the inquiries submitted through the above form and to send marketing information. Read more In connection with the processing of your personal data, you have the right to access your data, rectify it, delete it, restrict its processing, object to its processing, withdraw your consent, and lodge a complaint with the President of the Personal Data Protection Office. Show less

Detailed information about data protection

Was this answer helpful?

Help center