Accessibility Statement

Accessibility Statement

PayPro S.A. undertakes to ensure the accessibility of its website and other digital tools in accordance with the principles of digital accessibility set out in the Act of 26 April 2024 on ensuring the accessibility of certain products and services by economic operators, despite not being formally obligated to do so thereunder. PayPro S.A. provides payment services to merchants who are not considered customers within the meaning of the Act of 19 August 2011 on Payment Services.

This accessibility statement applies to the website https://www.przelewy24.pl as well as the functionalities and content available therein.

Date of Publication and Update

Website publication date: 23 January 2022

Last significant update: 27 June 2025

Statement preparation date: June 2025

Accessibility Status

https://www.przelewy24.pl is to a large extent compliant with the digital accessibility requirements specified in the WCAG 2.2 standard, level AA, including but not limited to:

• website navigation with the use of a keyboard,
• appropriate contrast between text and background,
• inclusion of alternative text for images and multimedia content,
• clear structure of headings and content,
• responsiveness on mobile devices.

Despite our efforts, certain shortcomings as regards full compliance with WCAG may still be present. We are continuously working to identify and address these issues.

Assessment Method

The website’s accessibility was evaluated based on an external audit conducted in June 2025. Further efforts to improve compliance with the requirements of WCAG 2.2 level AA are in progress.

Commitment to Accessibility

At PayPro S.A., we are continuously working to ensure that our digital services – including our website – are accessible to the widest possible audience, regardless of individual needs or limitations.

Our activities are based on the principles of accessibility by design, in accordance with the WCAG 2.2 guidelines and the requirements of the European Accessibility Act (EAA).

We carry out regular analyses, tests, and improvements aimed at eliminating digital barriers and ensuring equal access to information and website functionality. We consider this process an integral part of the ongoing development of our digital platform.

Contact Regarding Accessibility

If you encounter any difficulty accessing the content of this website or wish to report an accessibility issue, please contact us at:

E-mail: dostepnosc@przelewy24.pl 

Information on the Possibility of Submitting a Complaint on Lack of Accessibility

At PayPro S.A., we have voluntarily undertaken efforts to provide the widest possible access to our digital services for all users, including persons with disabilities. Though we provide services to merchants who are not considered consumers under the Act of 19 Aug. 2011 on Payment Services, we are committed to delivering high-quality service and continuously improving accessibility.

Therefore, we have made it possible for you to submit a complaint if you experience problems with the digital accessibility of our services.

How to Submit a Complaint

A complaint may be submitted in the following way:

• In writing – by postal mail sent to the Company’s address: PayPro S.A., ul. Pastelowa 8, 60-198 Poznań;
• Orally – in person, during a visit to the Company’s headquarters (a record of the complaint will be drawn up);
• Electronically – by e-mail: dostępnosc@przelewy.pl 

What Should the Complaint Include?

In order for the complaint to be examined, it should include the following:

• The complainant’s full name;
• Contact details (to be selected by the complainant – a postal address, an e-mail address  or a phone number), along with the preferred method of contact;
• Indication of the PayPro S.A. product or service to which the complaint relates;
• Indication of the accessibility requirement that the product or service does not meet, along with the request for PayPro S.A. to ensure compliance with that requirement.

Important: Complaints that do not contain the required information will not be examined.

Complaint Examination Timeline

PayPro S.A. undertakes to examine the complaint and provide a response within 30 calendar days from the date of receipt. In particularly complex cases, this period may be extended to 60 days, in which case the complainant will be informed accordingly.

Important Information

The complaint procedure is limited solely to verifying whether the legal requirements have been met. As a business entity, PayPro S.A. will determine at its sole discretion whether a given complaint is justified.

Architectural Accessibility

The company does not provide direct customer service at its headquarters.