Registration at Przelewy24

• How do I register / set up an account with p24?
• I’ve registered with P24. What documents shall I send you?
• What steps do I have to make for my account to be active?
• How can I attach the ID?
• I have to make a verification transfer for my payouts account. Can I use a private account?
• When will I receive a refund of the activation fee?
• Will I get the refund of the verification transfer?
• Given that I hold a selling account on various platforms, e.g. Empik, Shoper, do I have to undergo a separate verification performed by you as well?
• I’ve already attached / sent the account registration documents, why am I still asked to supplement them?

Payment methods and account

• How do I activate the cards?
• How do I change the email address on my account?
• How do I change the web address?
• What are the fees for using Przelewy24?
• Where do I find information on the amount of commission on transactions?
• Once I click „Recover password” while logging in to P24 panel, I do not get an email with the password reset
• Why was my account blocked?
• I’m setting up a new online store. May I add another account with P24?
• How do I change the payouts account number?
• May I change the account to Revolut/ZEN, etc.?

Documents and reports

• When will I get the money for the transactions performed by my customers via Przelewy24?
• When do I get the invoice?
• What costs are accounted for in the invoice?
• May I get an invoice for a single transaction?
• I want to check what transactions you have issued an invoice for?
• What address will the invoice be sent to?
• I want to change my email address for invoices
• Where do I find historical statements?
• Where do I find a report on transactions made with Worldline cards?
• I have an agreement on payments with Worldline cards, will I get a VAT invoice for the commission collected?

Balance and Payouts

• How do I credit account balance?
• Can I place a hold on funds against future refunds on my P24 balance?
• How long does it take for my account balance to be credited after the transfer?
• There is a notice in the panel that the balance payout has been ordered, yet the funds have not reached the indicated account for a couple of days now. Why is that?
• How do I pay out the funds?
• When will my funds be paid out?
• Where can I find the payouts schedule?
• May I change payout frequency?
• Why can’t I pay out the funds?
• I want an immediate payout, may I set it up in the panel?
• I’ve noticed a difference in the amount of the funds paid out. How can I check whether the commission has been calculated correctly?
• How can I check which transactions does a given payout cover?

Periodic data update

• My account is blocked because my details are out of date. How can I unblock it?
• How long does the update process take once the documents are delivered?
• What is the basis for the obligation to update the information periodically and deliver the documents required?
• Why am I to submit the statement of property?
• How do I know if the request for the submission of documents has been sent by Przelewy24?
• Why do I have to send in the documents once again if my account was been verified upon the conclusion of the agreement?
• Why is it necessary to send in a scan of ID?
• What’s the legal basis for collecting PEP statements?
• How do I determine my Merchant ID number?
• How can I attach documents in Przelewy24 panel?