Payment/transaction

• How do I check transaction status?
• What is p24 transaction number and where can I find it?
• In order to make a payment with Przelewy24, do I have to set up an account?
• Can I pay by traditional transfer or make a payment at the post office?
• How can I finish the payment?
• How do I cancel the transaction?
• The amount I paid in is too small. How do I make an additional payment?
• Can I cancel the payment?
• Why does the recipient not see my payment?
• The status of my transaction is UNDER VERIFICATION. How long will it take?
• Funds have been collected from the bank account as subscription, yet it was supposed to be a one-time payment. How do I get the funds back?
• Someone falsely claiming to be my social media acquaintaince asked me for a BLIK code and I sent it to them. It turned out that it was a stranger and the funds were instantly gone. What should I do?
• On my my email / bank account there is a notification of the transaction which I did not make.
• A loan / payout transfer has not reached my account. When should I expect the funds on my account?
• Complaints

Refunds

• Do I have to provide Przelewy24 with data for refund if these data have already been provided to the seller?
• When will I get the refund?
• Which account are BLIK refunds made to?
• Your web service (Przelewy24) has provided the BLIK refund reference number but I do not have the refund on my account. What shall I do?
• Is it possible to speed up the card refund process?
• Complaints