IVR - card payments over the phone

Przelewy24 offers safe and convenient acceptance of card payments over the phone - IVR. The service is very popular in services that have their own sales or advisory Call Centres. In the payment process, the customer keys in the card details, and – the sensitive data are not provided to the consultant.

IVR - card payments over the phone

The IVR model enables two payment options:

After the consultant fills in and approves the data (name, last name, e-mail address, amount, title, phone number, currency), an automatic operator calls the customer back in order to make the card payment.

The consultant transfers the customer's call to an automatic operator in order to make the payment, and returns to the conversation when the process is completed.